087 536 4146
Aftersale Service
Each machine is our engagement.
Repair and servicing information.
Arranging a service
Your Atmospheric Water Generator should provide you with many years of excellent performance and satisfaction, however you may wish to treat your machine to a routine service if it is out of guarantee.
Our fixed price AWG service is charged at a flat rate of 2000 Baht of labour without part. (inc VAT). Parts fitted and labour are guaranteed for 12 months or until service support ends for your machine, whichever is soonest. On arrival our EcoloTech Service Engineer will assess your machine and advise you of the correct course of action before any work is completed.
Our EcoloTech Service Engineers also carry an extensive range of AWG accessories which you will be able to view and purchase during the visit.
Once a service is booked, you have the right to cancel up to the day before the appointment by contacting one of our EcoloTech experts on 02 632 1978 open from 9.00 am to 6.00 pm Monday - Friday, and 9.00 am to 6.00pm Saturday.
How long will it take Ecolotech to service my machine?
Service can usually be carried out in your home or place of work. Please speak to one of our EcoloTech experts on 02 632 1978, open from 9.00 am to 6.00 pm Monday - Friday, and 9.00 am to 6.00 pm Saturday, and they will book you in for the next available day thats convenient to you.
What time will the Ecolotech Service Engineer arrive?
When you book a service, your EcoloTech expert will advise you which day your Service Engineer is able to visit.
Your Service Engineer will try to contact you prior to your appointment to confirm an estimated time of arrival.
How much does a service cost?
Our fixed charge service of 5,000 Bath (inc VAT) is fully inclusive of spare parts, labour and basic filters
This service is available for machines outside the EcoloTech guarantee period or that have been used outside the terms of the EcoloTech guarantee as detailed below.
When you book a service you can expect:
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A full inspection of your machine by a EcoloTech Service Engineer.
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All required parts replaced as per the service engineer's inspection (parts and labour guaranteed for 12 months or until service support ends for your machine, whichever is soonest).
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A full electrical and safety test.
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Leave the site as they found it and dispose of any parts replaced during the service.
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Easy payment direct to the EcoloTech Service Engineer by debit/credit card, cash or cheque.
Any accessories are chargeable and may be purchased online by clicking the link below or from the EcoloTech Service Engineer.
You will need to change basic filters every 12 months. EcoloTech provides an user manual to change filters and maintain the machine by yourself. The 3 basic filters inclus
Pre Carbon filter
Post Carbon filter
TCR filter for basic mineral
Parts price 4,000 Bath
Package Service 1.
Do It Yourself
Clean technology
EcolTech Service Team will profide you the most professional maintenance service that includs :
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Replacement of Pre Carbon filter
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Post Carbon filter
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TCR mineral
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Machine Sterilization
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Basic maintenance
Package price 5,000 Bath
Package Service 2
Service at the end of 1st year.
Package Service 3
Service at the end of 3rd year.
EcolTech Service Team will profide you the most professional maintenance service that includs :
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Replacement of Pre Carbon filter
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Post Carbon filter
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TCR mineral
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RO filter
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Machine Sterilization
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Basic maintenance
Package price 6,500 Bath
EcoloTech Company Limited
78, Mukda Building, North Sathorn Road
Silom, Bangrak, Bangkok 10500
087 536 4146
